It is our policy and always has been no customer information whatsoever is used or passed on to any third party.
Terms; Cookies are small amounts of information downloaded to you computer that help navigate and recall if returning to the original website such as login, area/ region and returning customer.
Choose the item you wish to purchase, add to cart, follow the online instructions to continue and pay. This shop has Shopify payments and Paypal. We do not take payment via telephone.
Orders for Birthdays, Christmas and special occasions. You can add a note to your order stating when the item is needed. We try to help where possible, however, orders left to the last minute are the responsibility of the customer. Please allow for delivery times as well.
Please expect your order to be despatched within 10 working days.
UK customers; orders sent standard 1st class and 1st class signed for. Days taken to deliver = 1 - 2 working days.
USA, Europe & Elsewhere; sent International Standard Air Mail. Days taken to deliver = 7-10 working days pending your own local services.
Australia; sent International standard Air Mail. Days taken to deliver = 10-14 days
It is the responsibility of the customer to state and pay if they want tracking especially if your own country/ local post services may be slow or otherwise. Please email for costs.
At busy periods such as Christmas please allow extra time for delivery due to mass volumes. Delivery times often go over the 7-10 working days. Please be patient.
You must report to us within 30 days after purchase if your order does not arrive. We reserve the right not to replace or refund items after such time.
Please email for details and your request will be processed. Postal costs for returning items are paid for by the customer. Refunds will only be issued on return of the item boxed and unbroken or damaged.
Any item that arrives broken please photograph and include a picture of any damage to the outer box and then email those pictures to us. We will then contact you to address the breakage.
Order not arrived
Please note: delivery times from time of despatch to destination may vary in different countries and postal services. Sometimes a delivery may far exceed normal delivery times which is out of our control and subsequently the customer may feel the item has either not been sent or been lost in the post. Unfortunately Peakdale reserves the right NOT to replace i.e send another item or refund the total cost incurred by the customer at the time of the purchase until the order has been returned back to us. All orders sent have a return address which allows the package to be resent back to us.
If you have not received your order please check your local Post Office, collection Office or your neighbour.
Taxes and Duties
Each country has its own status on this matter. As far as I/ Peakdale understands (without any liabilities what so every) the USA allows statuettes without tax and duties. Australia and Canada has a tax and duty on statuettes. The percentage cost of this may very per country. Its is normally based upon the value of the goods and possibly the cost of postage. An average percentage cost may be 5% of the above information given.
This information is only a rough guide, but may allow the customer to check their countries Taxes and Duties prior to ordering and make an informed decision.
All rights reserved. All Peakdale sculptures images and product items, figurines and sculptures are under law of the United Kingdom. Sole intellectual property rights are owned by US. Any breach of copyright will be contested by law.